Cancellation Policy

This policy explains when a paid NexusNova HumanProof digital-service order can be cancelled. Launch plans are one-time purchases unless a separate written enterprise agreement clearly states otherwise.

Personal orders

A Personal order may be cancelled before the production verification service has begun. If payment has already been captured and the service has not started, contact us promptly with the order reference so the order can be reviewed under this cancellation policy and the Refund Policy.

Business credit packs

A Business Starter or Business Growth pack may be requested for cancellation within 7 calendar days of purchase only while the purchased verification credits remain completely unused. Once any included credits are used, the pack is considered active and cannot normally be cancelled as an unused purchase.

Completed or active verification

Once a paid HumanProof verification has begun, or once a production result has been successfully issued, that specific digital service cannot normally be cancelled as though it had never started. Technical failures are reviewed separately under the Refund Policy.

Enterprise orders

Enterprise orders may include custom integration work, volume allocation or contract terms. Cancellation rules in a signed order or written agreement apply to those purchases, subject to any mandatory legal rights.

No hidden auto-renewal at launch

The launch plans shown on the HumanProof pricing page are presented as one-time purchases, not automatic recurring subscriptions. If NexusNova introduces subscriptions in the future, recurring billing and cancellation terms will be disclosed before purchase.

Before requesting cancellation

Check whether the paid verification has already started and, for a business credit pack, whether any purchased credits have been used. Those facts affect which cancellation rule applies. Keep the order reference and purchase date available so support can identify the transaction without asking for sensitive payment credentials. A cancellation request is reviewed against the purchase state and the terms shown here; sending a request does not require you to disclose a password, full card number or one-time verification code.

Cancellation review timeframe

Cancellation requests are normally reviewed within 5 business days after NexusNova receives enough information to identify the order and its current service state. A review timeframe does not guarantee that a cancellation or refund will be approved.

How to cancel

Email nexusnovatools@gmail.com or use the Contact page. Include your order reference, purchase date and plan. Do not send passwords, full card details or one-time codes.