Digital Delivery Policy
NexusNova HumanProof is a digital service. No physical product is shipped and no postal delivery charge applies to HumanProof purchases.
Personal HumanProof delivery
After a successful payment is confirmed by the payment provider and the order is accepted by the NexusNova backend, the customer is given access to the production HumanProof verification flow. A verified result, reference or credential is delivered digitally only after the required verification steps and trusted server-side checks are successfully completed.
Business credit delivery
Business Starter and Business Growth purchases are intended to add the purchased verification-credit allocation to the applicable business access record after payment confirmation. Integration features such as verification links, widget/SDK access, API access and audit history are provided only as those production components are available for the purchased plan.
Delivery method
Digital fulfilment may be shown on the website and, where the customer supplies a valid email address, may also be supported by an order or status email. Customers should keep their order reference because it helps support locate the purchase.
Expected timing
Payment confirmation and digital access are intended to occur promptly after the payment provider confirms the transaction. A HumanProof result itself cannot be issued until the verification flow is completed successfully. Security checks, payment-provider delays, browser/device issues or service incidents can extend completion time.
Unverified outcomes
Completing or opening a camera challenge does not guarantee that a verified result will be issued. A production result is issued only after the required paid flow, verification checks and trusted server confirmation. A sample, preview or evaluation screen is not a production HumanProof result.
Keep your delivery reference
Because HumanProof is delivered digitally, the order reference and verified account or contact details are the practical record used to trace fulfilment. If a payment confirmation appears before access is visible, avoid repeating the purchase until the transaction state has been checked. Support can review the order reference and status without needing your password, full card number or one-time code.
Delivery problems
If payment was captured but access was not provided, or if the order status appears inconsistent, contact nexusnovatools@gmail.com or use the Contact page and include the order reference, purchase date and plan. Do not send full card details, passwords or one-time codes.
Related policies
Please also review the Refund Policy, Cancellation Policy, Privacy Policy and Terms.